Customer Care
Returns
Shipping
Returns
Where do I send my return or exchange?
-> For the convenience of our customers, we operate a dedicated Logistics Hub in US. Please send your authorized returns to the following address: 498 Centerpoint Blvd, Suite KR0130268940, New Castle, DE 19720 (heradi Logistics Center)
Who covers the return shipping cost and how do I send it?
-> To maintain our fair pricing and high quality, customers are responsible for the shipping costs from their location to our Delaware Logistics Hub. You may choose any reliable carrier of your choice, such as USPS, UPS, or FedEx, to dispatch your return. Please ensure you obtain a tracking number from the carrier and share it with us for a smooth process.
Shipping
Do you offer international shipping?
-> We ship to all addresses within the US. However, please be advised that estimated delivery dates may differ based on your specific region.
How long does delivery take?
-> While delivery times may vary depending on your location, the maximum estimated time is 10 business days. We will keep you updated on your specific delivery schedule frequently via WhatsApp or email.