Where do I send my return or exchange?
-> For the convenience of our customers, we operate a dedicated Logistics Hub in US. Please send your authorized returns to the following address: 498 Centerpoint Blvd, Suite KR0130268940, New Castle, DE 19720 (heradi Logistics Center)

Who covers the return shipping cost and how do I send it?
-> To maintain our fair pricing and high quality, customers are responsible for the shipping costs from their location to our Delaware Logistics Hub. You may choose any reliable carrier of your choice, such as USPS, UPS, or FedEx, to dispatch your return. Please ensure you obtain a tracking number from the carrier and share it with us for a smooth process.

What is your return and exchange policy?
-> Returns and exchanges are accepted within 30 days of delivery, provided items are unworn and in their original, pristine condition.


What is covered under the warranty?
-> Within the warranty period, manufacturing defects are eligible for complimentary repair or replacement.
However, we are currently introducing a Lifetime Warranty exclusively for customers who have already purchased.

What items are non-returnable or ineligible for exchange?
-> Natural gemstone variations (in color, tone, and texture) and damaged items are ineligible for returns or exchanges.


What is the shipping fee policy for change-of-mind returns?
-> For returns or exchanges due to a change of mind, the customer is responsible for the return shipping fee.

Do you offer international shipping?
-> We ship to all addresses within the US. However, please be advised that estimated delivery dates may differ based on your specific region.

How long does delivery take?
-> While delivery times may vary depending on your location, the maximum estimated time is 10 business days. We will keep you updated on your specific delivery schedule frequently via WhatsApp or email.

Do you offer free shipping, and how long does delivery take?
-> We currently offer free shipping on all orders across the US. Standard delivery takes approximately 10 to 14 business days, including customs clearance.

Our membership program is currently in preparation. Coming soon!

What can cause my jewelry to tarnish or lose its shine?
-> Exposure to sweat, cosmetics, high temperatures, and chemicals may cause the jewelry to lose its luster or tarnish the plating.

Can I wear my jewelry while showering or swimming?
-> We highly recommend removing your jewelry before exercising, swimming, or showering.


How should I store and care for my jewelry after wearing it?
-> After wearing, gently wipe the surface with a soft cloth and store each piece individually to prevent scratches.