- All our products are shipped via Korea Post (International Registered / EMS).

- The average time to complete production and delivery is within 10 days, depending on the destination country.

- Once an order is placed, customers will receive email notifications at each stage including order confirmation, production status, shipment confirmation with tracking number.

- Delivery times may vary slightly depending on customs clearance procedures and local courier conditions.

- Surface glow due to sweat, cosmetics, high temperature and chemicals may be reduced and plating may be discolored.

- Exercise and sauna jewelry are not recommended.

- After wearing it, wipe the surface clean with a soft cloth and store it, as there is a risk of surface scratches. We recommend that you archive your products individually.

- In case of chain products, it may break due to strong force, so be careful to wear them.

- Returns are accepted within 30 days of delivery.

- Defective or incorrect items are eligible for free returns or exchanges. (cannot be exchanged for another product)

- For natural stones, colors, tones, patterns, etc. are not subject to exchange/refund reasons.

- For change-of-mind returns, international return shipping costs are the customer’s responsibility. (Opening products, wearing products, custom-made products, and other modified products are not allowed.)

- Return & Exchange Address: 498 Centerpoint Blvd, Suite KR0130268940, New Castle, DE 19720 (heradi Logistics Center)

<A/S>

-Warranty must be attached when receiving A/S. If the warranty is lost, you cannot receive free service within the warranty period. Repairs may be restricted (no reissuance of warranty)

- It can be repaired free of charge within the product warranty period.

- Free repair: Discoloration, Chain Break, etc.

- Repair of the repair: Product that has expired warranty period, lost warranty, changed size, lost jewelry, etc.

- Product warranty period is 1 year for GOLD, 6 months for SILVER, and 3 months for BRASS.

<Customer Center>

- 24/7 Text Support: WhatsApp Contact (All inquiries will be answered within 24 hours, excluding weekends and public holidays.)

- HQ Address: 702 Darich Bldg, 22, Donhwamun-ro 5ga-gil, Jongno-gu, Seoul, Republic of Korea